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The Board President and Vice President had a call on Saturday with our Cedar Community Manager to understand both the online ballot delays and the presumed communication issues with Cedar on Friday Feb 16th, as the board had attempted to preempt any ballot delays before close of business:
- Our Cedar Community Manager had a personal emergency Friday, and was unavailable
- We asked Cedar what is/was the appropriate escalation point in the future should that occur: The Area Manager
- We noted we did attempt to escalate to the Area Manager who also did not appear to be available near close of business Friday:
- Cedar office hours end at 2pm on Fridays, which is noted on their contact information. This is why we did not receive a response that day from the Area Manager.
- Should none of the above work, the personal line of the Community Manager
- Cedar said that, typically, ballots should go out immediately after annual meetings, and no more than two business days after – This would be fine but the high end of two days was not communicated during the annual meeting, and everyone being on the same page is important.
- We reaffirmed digital ballots will go out by Monday, and possibly as early as this weekend
- We reiterated the importance that paper ballots must go out Monday since they are more time sensitive, and that we will follow up to verify they did go out Monday.
We confirmed that mailed paper ballots must be received before close of business March 1st to be counted. This will be included in the ballot instructions, and they may also be scanned and emailed
- Additionally, we followed up on the concerns that residents had shared during the annual call with Cedar that were supposed to be individually addressed to ensure they were not lost or forgotten.
